Good day to our New Mexico VetTriage partner,
1. We have a fantastic announcement to make. On Wednesday, November 23rd, we are launching the first ever, Spanish-language, teletriage platform! This new service furthers our mission of assisting our valuable hospital and rescue partners and staff, as well as increasing access to care for their patients. We recognized the Spanish-speaking community is underserved within the veterinary field outside of normal hospital hours, and wanted to extend the same level of care to those pet parents who either do not, or are uncomfortable, speaking English. The link to the website is https://vettriage.com/esp/
The functionality remains the same. Our Spanish-speaking doctors will be available 24/7 for any species globally for those pet owners and clients of yours who speak Spanish. The client can either use the link directly, or upon creating an account and paying for their session, they can select the language of their choice, either English or Spanish.
We are proposing the following ways to help spread the word. If we can help you with this endeavor, please let me know. As always, we are accessible to help improve our platform to maximize your professional quality of life, while also allowing an increase to access to care.
— Add to your website aside or beneath the current VetTriage logo “¿Hablas Espanol? Presione Aqui”
— Staff education for making those clients aware that we can help and how to direct them to our website
— Post to your social media the announcement
— Mention that VetTriage can help Spanish-speaking clients on your voicemail, your e-mail auto-responses, e-mail blasts, and newsletters
Proposed social media post —
“Our telehealth partners at VetTriage have expanded their services to the Spanish-speaking community. VetTriage now offers Spanish-speaking doctors available for any type of pet 24 hours a day, seven days a week. With the same easy sign-on process and affordable fee, you can talk to an experienced and compassionate Spanish-speaking veterinarian on live video to assess whether or not your pet requires emergency care and what kind of home care and monitoring instructions can be performed. Use this link for immediate access: https://vettriage.com/esp/
2. We are rebranding the site with a beautiful new logo and a friendly consumer-facing interface! The functionality will remain, with easy access to signing on quickly, news and blog information, our top-notch partner list, and more! Lookout for this makeover in January 2023.
3. Window decals will be mailed to your facility featuring our new look. These decals can be placed on your doors and windows for clients to spot easily from the parking lot or the lobby. If you ever need more decals please let us know! We will also email you new rebranded flyers that will contain QR codes for east access from mobile devices.
To conclude, we have triaged over 30 different animal types from 15 different countries, from partners all around the world. It has been an absolute pleasure to help your facility and your clients, and we cannot thank you enough for allowing us the opportunity.
As always, any feedback is welcome! We will continue to expand how we operate in order to improve the veterinary culture and access to care. Stay tuned for even more!