OUR COVID-19 POLICY
To our valued clients:
Good morning! As we head into the Holiday weekend, we wanted to give everyone an update on a few things as we adjust to the COVID-19 changes. Please keep in mind we are doing our best with the requirements passed down to us from the state of NM, the AVMA, etc. We want to go back to normal as much as you do!
- For the foreseeable future, we will have to go to 100% curbside operations. Please call us from the parking lot WHEN YOU ARRIVE for appointments as well as for food and Rx pick-ups.
- As some restrictions loosen (hopefully soon), we will continue to be limited to the number of people allowed in our building at once. That number is 9 or less. That is not very many, and that number does include employees. We ask that IF you are invited into the building, only one person may accompany your pet, and you will be asked to wear a mask for your time inside with us.
- We ask that you grant us patience, and PLEASE keep in mind we are swamped with appointments of all types. While we do our best to fit in every patient, sometimes we simply have to say no, as our one doctor practice can only handle so much. We are doing our best to get routine appointments back on the schedule, but there could still be a significant wait and we do apologize. Our philosophy has always been to get everyone in that needs an appointment, and we are used to being able to say ‘see you tomorrow’ but lately, we just have not been afforded that luxury. We will always do our best to accommodate you within reason.
- We will continue to protect you by wearing the proper PPE and taking the appropriate sanitation steps to keep our office safe and clean.
As a final note, we would like to thank all our clients for their support, patience, and kindness during this time. We understand how frustrating some of the changes to our daily lives has been, but we appreciate you and are trying to be as ‘normal’ as possible for you and your pets. The team here at Alamogordo Animal Hospital loves your pets as their own, and we strive to do our best every single day all day.
AVMA – COVID-19
CDC – COVID-19